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Engenho Café de Açaí Policies

At Engenho Café de Açaí, we value transparency and a commitment to customer satisfaction. Please read our policies carefully before making a purchase. If you have any questions, don't hesitate to contact us.

Returns and Exchanges

  • Return Period: We accept returns within 30 calendar days from the date you receive the product.

  • Return Conditions: The product must be unused, in its original packaging and in suitable conditions for resale.

  • Return Process: Contact us by email at Engenheirocafedeacai@gmail.com or by phone at +55 (96) 99185-6389 to begin the return process. After the return is approved, you will receive instructions on how to proceed.

  • Exchanges: We only exchange products if they are defective or damaged. If you need to exchange for an identical item, please contact us for assistance.

Refunds

  • Refund Processing: Upon receipt and inspection of the returned product, we will process your refund within 7 business days. The credit will automatically be applied to your original payment method.

  • Exceptions: Customized or promotional products may not be eligible for refunds.

Shipping

  • Shipping Methods and Times: We offer standard and express shipping options. Delivery times vary depending on the destination.

  • Shipping Fees: Fees are calculated based on order weight and delivery destination. This information will be displayed during checkout.

  • Tracking: After your order ships, you will receive a tracking number to monitor delivery.

Privacy Policy

  • Information Collection: We only collect personal information necessary to process your order and improve your shopping experience.

  • Use of Information: The information you provide will not be sold, exchanged, transferred or given to any other company for any reason without your consent, except for the express purpose of delivering the product you ordered.

Contact

For more information about our policies or for any other question, please contact us by email at Engenheirocafedeacai@gmail.com or by phone at +55 (96) 99185-6389. We are here to help!

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